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BUSINESS PROCESS OUTSOURCING

"Business Process Outsourcing" is the fastest growing strategic solution for maximizing oppurtunities, reducing costs/overheads and minimising risks. ITNTI business process outsource (BPO) services are designed to provide companies with the opportunity to improve profits, their competitive positioning and increase shareholder value, without having to grow their staff and IT infrastructure.

Some of the Long term benefits are:

• Cost are reduced by an average of 36% based on US Salary Survey from Information Technology.
• Access to unlimited call answering power and instant unlimited growth capacity equals a better financial return-without incurring extra capital costs.
• Core management empowered to be more creative and proactive with access to a new range of qualified and knowledgeable recruits.
• The assurance of an emergency back-up capability and obtain greater flexibility to explore new IT and internet challenge/oppurtunities.
• Implementing a Strategic Partnering Program with global companies that do not incur any significant capital cost.

We provide IT enabled services such as:

Information Technology Support: To provide the critical offshore support for business systems and enterprise applications throught such IT enabled programs, which include email, telephone support, video conferencing and proactive solutions. Technical Support is tailored to meet the needs of IT industry with a variety of service levels that broadly include:

• Technical Assistance
• software Debugging
• System Administration
• Project Implementation

Global Workforce Support: To provide the support in a wide range of outsourcing functions with a variety of service levels that generally and broadly include:

• Web Enabled Services
• Customer Support
• Interactive Voice Response
• Employee Help Desk
• Web Response
• Advertising Response
• Customer Relationship
• Human resources